Multi-Factor Authentication FAQs
Multi-Factor Authentication FAQs
- What is Multi-Factor Authentication?
Enhanced (Multi-Factor Authentication) MFA is a multi-step login process that requires more than a password to access a system. - Why is MFA important?
MFA provides an additional layer of protection against potentially compromised credentials. - How often will I have to Multi-Factor Authenticate into the system?
Multi Factor Authentication registration will be required once. You will then utilize the MFA method every time you log into the system. - Will I have an option to skip Multi-Factor Authentication?
Setting up an MFA Method will be required. Once the method is set up you will utilize your default MFA Method to log in. - What are the options I have to Multi-Factor Authenticate?
You will choose from 3 options, Biometrics, receive an SMS, or Authenticator App, to get started. For step by step help on MFA go to https://truckstop.helpdocs.io/article/sjm1lboymb-mfa-authentication. - What if I already set up MFA on my account?
Previous MFA methods will be replaced with this new process. Please proceed with setting up a new MFA method and use that moving forward to access your account. - Will I have the option to add multiple MFA methods?
Yes! For guidance on how add multiple MFA methods please visit https://truckstop.helpdocs.io/article/k90iexl2at-switching-default-mfa-method - How do I switch my default MFA method?
You can switch your default MFA method by clicking on Manage how I Log In. For additional guidance please visit https://truckstop.helpdocs.io/article/150cyeysq7-switching-default-mfa-method. - Will I have the option to set up alternate MFA Methods?
Yes! To set up alternate MFA Methods visit https://truckstop.helpdocs.io/article/ze4nk7stdd-add-more-mfa-methods. - I have an API account and now my testers can’t use it for testing because it has MFA.
- API accounts are meant for API access only and there is no MFA when accessing via API endpoints.
- Any web based interactive use should be done using non-API accounts. If you need help adding accounts, please call our support team or get in touch with your account manager.
