FM Multi-Factor Authentication

Multi-Factor Authentication

Enhanced (Multi-Factor Authentication) MFA is a multi-step login process that requires more than a password to access a system, providing an additional layer of protection against potentially compromised credentials. Authenticate your account after successfully creating your profile and accept the Terms and Conditions. Choose from 3 options, Biometrics, receive an SMS, or Authenticator App, to get started.


  1. Click on Biometrics/Security Key
  1. Click on Next
  2. For Apple Users proceed to Step A. Windows users continue to Step B.
    1. Create a Passcode by choosing one of the following
      1. iCloud Keychain
      2. iPhone or iPad Device
      3. Security Key
    2. Create and Save the Passkey by following the steps below.
  3. Your device is registered. Click Continue.

  1. Accept Terms and Conditions

Receive SMS Authentication

  1. Click on Receive an SMS
  1. Enter a Mobile number in the provided box.
  2. Enter the passcode sent to your mobile device in the provided box. (If you did not receive a code, click Resend and wait for the passcode)
  3. You are Authenticated.

  1. Accept Terms and Conditions

Authenticator App

  1. Click on Authenticator App
  1. Copy the QR code to receive a code or select Manual Pairing if you are on the device that needs to be authenticated.
  2. If you scanned the QR Code skip to Step 5. If Manual Pairing was selected copy the code provided and click Next.
  3. Enter the code in the provided box and click Finish.
  4. You are Authenticated.
  5. Accept Terms and Conditions

Have questions? Ask the Community on the right side of the page or Chat with a Customer Support Representative in the bottom right-hand corner of any screen.

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