Carrier FAQs
Frequently Asked Questions:
- What is Multi-Factor Authentication?
Enhanced (Multi-Factor Authentication) MFA is a multi-step login process that requires more than a password to access a system, providing an additional layer of protection against potentially compromised credentials. - How often will I have to Multi Factor Authenticate into the system?
Multi-Factor Authentication registration will be required once. You will then be required to utilize the MFA method every 30 days to log into the system. - Can I add multiple MFA methods?
Yes! Click Manage How I login located on the login page to manage your MFAs/Profile. - What is the purpose of Identity Verification?
Identity verification is designed to validate the identity of anyone who attempts to register and log in to RMIS on behalf of a carrier by matching their government issued ID against a selfie taken in real time. Already a proven defense against digital impersonation across many large industries, this technology will deliver an enhanced level of trust to your application, your carrier network, and the freight industry at large. - How often will a I be required to validate my identity?
It will be required to validate your identity once a year or when the provided ID expires. - Will I have the option to defer ID Verification?
Yes! You will have the option to defer ID Verification, simply click Skip For Now. - What are the acceptable forms of ID that can be verified?
Drivers Licenses and Passports are acceptable forms of ID. - Should ID Verification be completed on a mobile phone or a laptop/desktop?
The ID Verification process can be completed on a mobile device or a laptop. - How long does the ID Verification process take?
The automated ID Verification process takes approximately 30 seconds if an acceptable ID is scanned. - Why is it required to take a selfie after I upload a valid ID?
A selfie is required to compare against a valid government ID for authenticity and validity. - How long does the ID and selfie comparison process take?
If no errors arise in the comparison of the ID and selfie, the process will take less than 5 minutes. - How many attempts will I have to verify my ID?
You will have 5 attempts to verify your ID. After 5 unsuccessful automated attempts you will be locked out for 24hrs. - How many attempts will I have to log in to RMIS?
After 5 unsuccessful attempts to log in, your account will be locked for 5 minutes. After the 5 minutes have passed you can press Reset Password to set a new password.
After going through Identity Center to complete ID Verification, the corporate contact on file with RMIS and MFA must log out and log back in from the broker's registration website in order to refresh the IDV status.
Note: The MFA registered name, ID and RMIS corporate contact name must be an exact match in order to be IDV Verified.
Need Help? Visit the Support - RMIS page for assistance or contact our RMIS Customer Support phone number 888-643-8174 and reference to press option 1 for MFA assistance.
